Join The Waiting List
Join The Waiting List
And be the first one
to get your SAJI!
And be the first one to get your Gua sha Spoon!
Refund Policy
1. Overview
This Refund Policy outlines the conditions for refunds, replacements, and exchanges for purchases of The EIM™ Gua sha Spoon: Saji. By placing an order, you agree to this policy.
2. Damaged Items
- If your item arrives damaged, contact us at contact@komorebi-institute.com within 7 days of receiving the product.
- To process your claim, provide:
- A clear photo of the damaged item.
- A photo of the packaging (if relevant).
- Your order confirmation or receipt.
- Approved claims will be resolved by either:
- Replacing the item free of charge.
- Offering a full refund if a replacement is not feasible.
- Shipping fees for replacements will be covered by us.
3. Exchanges
Exchanges are allowed under the following conditions:
- The product is unused, in its original condition, and in its original packaging.
- The exchange request is made within 7 days of receipt.
- The customer is responsible for all shipping fees associated with the exchange.
4. Returns
Due to the handmade and unique nature of The EIM™ Gua sha Spoon: Saji:
- Returns are not accepted for reasons such as dissatisfaction with design or minor variations in size, shape, or color.
- Returns for damaged items are handled under the "Damaged Items" section.
5. Refund Process
Refunds will only be issued for:
- Approved claims for damage when a replacement cannot be provided.
- Items lost during transit (if confirmed by the carrier).
Refunds are processed to the original payment method within 7-14 business days of approval.
6. Non-Refundable Situations
Refunds will not be issued for:
- Used items or items not in their original condition.
- Returns or exchanges requested outside the stated timelines.
- Items damaged due to improper handling or care by the customer.
7. Shipping Responsibilities
- Customers are responsible for shipping costs for exchanges and returns unless:
- The return is due to damage.
- The item was lost or damaged during transit.
- We are not responsible for customs duties, import taxes, or delays caused by customs clearance. Customers are responsible for these charges in their respective countries.
8. Contact Information
For refund or exchange requests, contact us at contact@komorebi-institute.com with the subject line "Refund/Exchange Request - [Order Number]".
Refund Policy
1. Overview
This Refund Policy outlines the conditions for refunds, replacements, and exchanges for purchases of The EIM™ Gua sha Spoon: Saji. By placing an order, you agree to this policy.
2. Damaged Items
- If your item arrives damaged, contact us at contact@komorebi-institute.com within 7 days of receiving the product.
- To process your claim, provide:
- A clear photo of the damaged item.
- A photo of the packaging (if relevant).
- Your order confirmation or receipt.
- Approved claims will be resolved by either:
- Replacing the item free of charge.
- Offering a full refund if a replacement is not feasible.
- Shipping fees for replacements will be covered by us.
3. Exchanges
Exchanges are allowed under the following conditions:
- The product is unused, in its original condition, and in its original packaging.
- The exchange request is made within 7 days of receipt.
- The customer is responsible for all shipping fees associated with the exchange.
4. Returns
Due to the handmade and unique nature of The EIM™ Gua sha Spoon: Saji:
- Returns are not accepted for reasons such as dissatisfaction with design or minor variations in size, shape, or color.
- Returns for damaged items are handled under the "Damaged Items" section.
5. Refund Process
Refunds will only be issued for:
- Approved claims for damage when a replacement cannot be provided.
- Items lost during transit (if confirmed by the carrier).
Refunds are processed to the original payment method within 7-14 business days of approval.
6. Non-Refundable Situations
Refunds will not be issued for:
- Used items or items not in their original condition.
- Returns or exchanges requested outside the stated timelines.
- Items damaged due to improper handling or care by the customer.
7. Shipping Responsibilities
- Customers are responsible for shipping costs for exchanges and returns unless:
- The return is due to damage.
- The item was lost or damaged during transit.
- We are not responsible for customs duties, import taxes, or delays caused by customs clearance. Customers are responsible for these charges in their respective countries.
8. Contact Information
For refund or exchange requests, contact us at contact@komorebi-institute.com with the subject line "Refund/Exchange Request - [Order Number]".
