General Terms and Conditions

Last updated: 17 July 2026

These General Terms and Conditions govern purchases made through Komorebi Institute and participation in the products and services to which they apply.

Please read them before making a purchase.

1. Service Provider
Komorebi Institute is operated by Clive Witham from Barcelona, Spain.

Full identification and service-provider information is available in the:

Legal Notice

Questions about a purchase or these terms may be submitted through:

Contact Komorebi Institute

2. Scope of These Terms
These terms may apply to:

- Online courses
- Live professional training
- Masterclasses
- Webinars and online events
- Digital books and downloads
- Printed books
- Gua sha tools
- Posters and other physical products
- Assessments and certification
- Consultations and related educational services

Some programmes have additional terms.

The EIM™ Professional Diploma is governed by the:

EIM™ Professional Diploma Terms and Policies

Where product-specific terms conflict with these General Terms, the product-specific terms will apply to that product.

Mandatory legal rights always take precedence.

3. Definitions
In these terms:

“Komorebi Institute,” “we,” “us” and “our” refer to the service provider identified in the Legal Notice.
“Customer,” “student,” “participant,” “you” and “your” refer to the person purchasing, applying for or participating in a product or service.
“Digital product” includes online courses, digital books, recordings, downloads and other electronically supplied material.
“Live training” includes in-person classes, masterclasses, seminars and scheduled online teaching.
“Physical product” includes tools, posters, printed books and other tangible goods.
“Consumer” means a person acting mainly outside their trade, business or profession where recognised by applicable law.

4. Eligibility
You must be at least 18 years old to purchase professional training unless we expressly agree otherwise in writing.

Professional courses may have prerequisites concerning:

- Qualifications
- Professional background
- Previous training
- Legal scope of practice
- Age
- Insurance
- Completion of an earlier course or level

You are responsible for providing accurate information about your eligibility.

We may refuse or cancel an enrolment if a required prerequisite is not met. If we cancel before providing the service because an applicant is ineligible and the applicant did not deliberately provide false information, amounts paid for the affected service will be refunded.

5. Professional Scope
Purchasing or completing an EIM™ course does not independently authorise you to practise a regulated profession or work outside your existing legal scope.

You remain responsible for:

- Checking the laws applicable where you work
- Maintaining appropriate qualifications
- Maintaining any required professional insurance
- Obtaining client consent
- Following contraindications and safety guidance
- Referring clients when appropriate
- Using the material only within your competence

EIM™ certificates and Diplomas are private professional qualifications. They are not government licences.

6. Product Information
We take reasonable steps to describe each product accurately.

The relevant sales page or written offer should explain, where applicable:

- Product or course title
- Delivery format
- Principal content
- Date and location
- Prerequisites
- Access period
- Price and currency
- Payment options
- Materials included
- Certification requirements
- Continuing education information
- Cancellation conditions

Images of physical products may appear slightly different because of screen settings, natural materials or reasonable production variations.

If an important detail is unclear, contact us before purchasing.

7. Formation of the Contract
Adding a product to a checkout or submitting an application does not by itself create a completed contract.
A contract is formed when:

- You submit the required order or enrolment information;
- Payment or the agreed initial payment is authorised; and
- We send confirmation that the purchase or enrolment has been accepted.

We may reject an order where:

- The product is unavailable
- The price contains an obvious error
- Payment cannot be authorised
- A prerequisite is not met
- Fraud or misuse is reasonably suspected
- Delivery to the requested location is unavailable
- Accepting the order would be unlawful

If payment has been collected for an order we cannot accept, it will be refunded.

8. Prices and Currency
Prices are shown in the currency stated on the relevant page.

Depending on the product and location, prices may be displayed in:

US dollars
Euros
British pounds
Australian dollars
Another clearly stated local currency

Before payment, you will be shown the price applicable to your purchase.

Your card provider or bank may apply:

- Currency-conversion charges
- International transaction charges
- Other bank fees

These charges are controlled by your financial provider and are not retained by Komorebi Institute.

9. Taxes, Customs and Import Charges
Prices will indicate whether applicable taxes are included or calculated during checkout.

For physical products delivered internationally, the recipient may be responsible for:

- Import duties
- Customs charges
- Local taxes
- Brokerage or handling fees

Unless expressly included during checkout, these charges are not collected by Komorebi Institute.

Customers are responsible for checking import requirements before ordering.

10. Payment
Available payment methods will be shown during checkout.

Payments may be processed through providers such as Stripe. Komorebi Institute does not normally store complete payment-card details.

You confirm that:

- The payment information is accurate
- You are authorised to use the payment method
- Sufficient funds or credit are available
- The billing information is correct

We may suspend delivery or access where payment has not been received.

11. Payment Plans
Where a payment plan is offered, it is a method of paying the total agreed price. It is not a monthly subscription that may be cancelled simply by stopping payment.

By selecting a payment plan, you authorise the scheduled instalments shown during enrolment.

The full schedule should identify:

- Initial payment or deposit
- Number of instalments
- Instalment amount
- Collection frequency
- Total amount payable

If a payment fails:

We will notify you.
You will have a reasonable opportunity to update the payment method.
Access or participation may be suspended while the account remains overdue.
Continued non-payment may result in cancellation of access or enrolment.
Cancellation of a card does not cancel the contractual payment obligation.

Any withdrawal or cancellation will be handled according to these terms and any product-specific policy.

12. Statutory Right of Withdrawal
If you purchase online as a consumer, you may have a legal right to withdraw from the contract within 14 calendar days without giving a reason.

The withdrawal period generally begins when:

A service contract is concluded;
A digital-content contract is concluded; or
Physical goods are received, depending on the type of contract.

Different rules may apply to digital content, services that begin during the withdrawal period and particular categories of goods or events.

Nothing in these terms limits a mandatory withdrawal right.

To exercise a withdrawal right, send a clear statement through:

Contact Komorebi Institute

State:
- Your name
- Email used for the purchase
- Product or service
- Order date
- Order reference, if available
- That you wish to withdraw

You may use the model withdrawal form at the end of these terms, but it is not compulsory.

13. Immediate Digital Access
A digital product may be supplied immediately after purchase.

Before receiving immediate access, a consumer may be asked to confirm separately that:

Delivery of the digital content should begin immediately;
Delivery may begin before the 14-day withdrawal period ends; and
The consumer understands any effect this has on the right of withdrawal.

Where the applicable legal requirements have been satisfied, the right to withdraw from the supplied digital content may be lost once delivery begins.

This does not remove rights relating to digital content that is faulty, materially misdescribed or not supplied as agreed.

If the required express consent and acknowledgement have not been obtained, statutory rights remain unaffected.

14. Services Beginning During the Withdrawal Period
If you expressly request that a service begin during an applicable withdrawal period and then withdraw before the service is fully performed, you may be responsible for a proportionate amount corresponding to the service already provided, where permitted by law.

A service is not treated as fully performed merely because access has been provided unless the relevant legal requirements have been met.

15. Online Courses
Online courses are licensed to one student for personal professional study.

Unless expressly stated otherwise, you may not:

- Share your account
- Share course videos
- Copy or distribute manuals
- Reproduce lessons
- Sell or sublicense access
- Upload materials elsewhere
- Teach the course content as your own curriculum
- Use the materials to issue EIM™ certification
- Record protected course content

16. Online-Course Access
The access period shown on the sales page or checkout forms part of the purchase.

Where a course is advertised with lifetime access, “lifetime access” means continuing access for as long as Komorebi Institute operates and maintains that course or a substantially equivalent replacement.

It does not guarantee that:

Every platform will remain unchanged
Every individual lesson will remain permanently unaltered
A particular third-party technology will always be used
If a lifetime-access course must be retired without a substantially equivalent replacement, we will provide reasonable advance notice where practicable and explain any available preservation or replacement option.

We may update course material to:

- Correct errors
- Improve teaching
- Reflect current techniques
- Replace outdated information
- Improve accessibility
- Change the delivery platform

Updates will not intentionally remove the essential educational value of a purchased course.

17. Technical Requirements and Platform Availability

Online courses and digital services are delivered using third-party technology, including ClickFunnels and other providers selected by Komorebi Institute.

Customer Requirements
The customer is responsible for having:

- A suitable internet-connected device
- A reasonably reliable internet connection
- A current and supported web browser
- An active email address
- Software reasonably required to view the material
- Secure login credentials
- Permission to access the relevant platforms in their location

Komorebi Institute is not responsible for a problem caused solely by:

- The customer’s device
- The customer’s internet provider
- Unsupported or substantially outdated software
- Incorrect login information entered by the customer
- Failure to install necessary updates
- Security restrictions controlled by the customer or their organisation
- Regional restrictions outside Komorebi Institute’s reasonable control

Problems With the Course Platform
If a technical problem appears to involve the course platform, account configuration or material supplied by Komorebi Institute, the customer should contact us with:

- The email address associated with the account
- The affected course or product
- A description of the problem
- The device and browser being used
- A screenshot or error message, where available

Komorebi Institute will take reasonable steps to investigate and resolve the problem. This may include working with ClickFunnels or another technology provider.

Temporary Interruptions
Access may occasionally be interrupted because of:

- Scheduled maintenance
- Platform updates
- Security work
- Unexpected technical failure
- Third-party service disruption
- Internet infrastructure failure
- Circumstances outside reasonable control

A short or occasional interruption does not automatically create a right to a refund where the course remains substantially available and the interruption is resolved within a reasonable period.

Significant or Continuing Interruptions
If a technical failure under the responsibility of Komorebi Institute or its selected platform provider materially prevents access for an extended period, Komorebi Institute will provide an appropriate solution.

Depending on the circumstances, this may include:

- Restoring access
- Providing access through an alternative platform
- Supplying the affected material in another reasonable format
- Extending a time-limited access period
- Rescheduling an affected live online session
- Providing a proportionate price reduction or refund where required by law

Komorebi Institute remains responsible for delivering purchased digital content and services in accordance with the contract. The use of a third-party platform does not remove the customer’s mandatory rights if the purchased content or service is not supplied as agreed.

Planned Platform Changes
Komorebi Institute may replace ClickFunnels or another technology provider where reasonably necessary.
If a platform is changed:

- Students will receive reasonable instructions
- Existing course access will be transferred where practicable
- The essential educational content will remain available
- Students will not be required to repurchase the same access
- Reasonable support will be provided during the transition

18. Online-Course Refunds
Statutory withdrawal and conformity rights apply as described above.

After the statutory withdrawal period has ended, or after a valid loss of the withdrawal right for immediately delivered digital content, online-course purchases are normally non-refundable.

A refund, repair, replacement or other remedy may still be available where the course:

Was not supplied
Is materially different from its description
Is technically unusable because of a problem under our control
Otherwise fails to meet a mandatory legal requirement

You must give us a reasonable opportunity to investigate and correct an access or technical problem.

19. Live-Training Registration
A live-training place is confirmed when:

Required payment has been received; and
You receive enrolment confirmation.
Class places are personal and may not be resold.

A transfer to another person requires prior written approval and may depend on the replacement participant meeting the course prerequisites.

20. Live-Training Cancellation by the Participant
The following commercial cancellation policy applies after any mandatory statutory withdrawal period.

Thirty Days or More Before Training
You may choose:

A refund less a $50 administrative charge or equivalent in the payment currency; or
Full training credit toward another eligible EIM™ live class.

Fewer Than Thirty Days Before Training
The registration is normally non-refundable because the place has been reserved and teaching and venue commitments have been made.

You may request:

A transfer of the registration to another eligible EIM™ live class within 18 months; or

A transfer to another qualified participant, subject to written approval.

If we fill your cancelled place with another paying participant, we may offer a refund less the $50 administrative charge.

Non-Attendance
Failure to attend without prior written notice does not create a right to a refund or transfer.

Leaving a Class Early
No refund is normally provided where a participant voluntarily leaves after training has begun.

Mandatory legal rights remain unaffected.

21. Training Credit
Where training credit is approved:

It must normally be used within 18 months.
It is subject to availability.
It may be used only for training supplied directly by Komorebi Institute.
It has no cash value.
It may be transferred only with written approval.

Any difference in the new class price must be paid.

Only one transfer is normally permitted.

If the replacement class costs less, no cash refund of the difference will normally be provided unless agreed in writing or required by law.

22. Changes to Live Training
We may make reasonable changes to:

- Timetable
- Teaching order
- Venue within the same general area
- Teaching personnel
- Class format
- Course materials

We will provide reasonable notice of significant changes where possible.

If a material change makes attendance impracticable, contact us promptly so that an appropriate transfer or refund can be considered.

23. Cancellation or Postponement by Komorebi Institute
We may cancel or postpone training because of:

Trainer illness
Insufficient enrolment
Venue failure
Travel disruption
Severe weather
Public-health restrictions
Government action
Safety concerns
Events outside reasonable control

If we cancel a class without offering a suitable replacement, you may choose:

A full refund of the training fee paid; or
Full credit toward another eligible class.

If we postpone the class or make a material change to the date or location, you will be offered:

The replacement arrangement;
A transfer to another eligible class; or
A refund of the affected training fee.

We are not responsible for independently booked travel, accommodation, visas, loss of income or other personal expenses, except where liability cannot legally be excluded.

Students should use flexible bookings and suitable travel insurance.

24. Travel and Entry Requirements
You are responsible for:

- Travel arrangements
- Accommodation
- Passport validity
- Visas
- Entry requirements
- Travel insurance
- Health and mobility requirements
- Arrival at the venue on time

A visa refusal does not automatically create a right to a refund outside the applicable cancellation policy.

Where possible, contact us promptly so that transfer options can be considered.

25. Participation and Safety
Participants must:

Follow reasonable safety instructions
Inform the trainer of relevant limitations
Practise within the instructed parameters
Treat other participants respectfully
Protect privacy during partner practice
Avoid attending while affected by a condition that creates a significant risk to others
Work within their professional competence

Training may involve supervised practice between participants.

You may decline a particular practice activity where you have a reasonable health, safety or personal concern. Speak privately with the trainer so that an appropriate alternative can be considered.

We may remove a participant whose conduct is unsafe, abusive, discriminatory, disruptive or seriously inappropriate.

Where reasonable, the participant will be informed of the concern and given an opportunity to correct it.

26. Certificates and Continuing Education
A certificate is issued only when the relevant requirements have been satisfied.
These may include:

- Attendance
- Required practical participation
- Assessment
- Assignment submission
- Compliance with professional conduct requirements
- Full payment

Continuing education approval applies only where expressly stated.

Students are responsible for confirming whether a course is accepted by their own licensing or professional body.

We do not guarantee that a particular authority will accept a certificate unless that acceptance has been expressly confirmed.

27. Physical Products
Physical-product descriptions, dimensions and materials are provided as accurately as reasonably possible.

Natural materials and printed products may show minor variations in:

Colour
Texture
Grain
Finish
Dimensions
Printed appearance

A minor variation that does not affect normal use is not necessarily a defect.

28. Physical-Product Delivery
Estimated delivery times are not guaranteed delivery dates unless expressly stated.
Delivery may be affected by:

- Carrier delays
- Customs
- Local postal services
- Incorrect addresses
- Regional disruption
- Events outside reasonable control

You are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect or delivery was repeatedly refused, additional delivery charges may apply before it is resent.

Risk in physical goods transfers according to applicable consumer law.

29. Withdrawal and Returns for Physical Products
Consumers may have a statutory right to withdraw from an online purchase of physical goods within 14 calendar days after receiving them.

To exercise that right, notify us clearly before the period expires.

After notifying us, return the product within the legally applicable period to the return address we provide.
Unless the product is faulty or we agree otherwise:

You are responsible for direct return-shipping costs.
You should use secure packaging.
You remain responsible for handling beyond what is reasonably necessary to inspect the product.

A deduction may be made for diminished value caused by excessive handling where permitted by law.

Returns should not be sent without first requesting return instructions.

Certain goods may be excluded from withdrawal rights where the law permits, including clearly personalised goods.

30. Faulty or Incorrect Physical Products
Contact us promptly if a product is:

- Faulty
- Damaged on arrival
- Incorrect
- Materially different from its description

Include:

- Order number
- Description of the problem
- Photographs where useful
- Packaging information where relevant

Where legally required, we will provide an appropriate remedy, which may include:

- Repair
- Replacement
- Price reduction
- Refund

Nothing in these terms limits mandatory legal-conformity rights.

31. Digital Books and Downloads
Digital books, audio files and downloads may be delivered immediately.

The immediate-access provisions in these terms apply.

Digital products may not be:

- Copied for others
- Shared publicly
- Uploaded to file-sharing services
- Resold
- Reproduced commercially
- Used to create competing educational material

Mandatory rights relating to faulty or misdescribed digital content remain unaffected.

32. Consultations and Appointments
Where consultations are offered, the booking page will state:

- Duration
- Format
- Price
- Rescheduling conditions
- Cancellation conditions

Unless otherwise stated, an appointment may be rescheduled once with at least 24 hours’ notice.

Missed appointments and cancellations with less than 24 hours’ notice are normally non-refundable, subject to mandatory legal rights and exceptional circumstances.

33. Educational Purpose and Results
Courses and materials provide education and professional development.
We do not guarantee:

Particular client outcomes
Business revenue
Employment
Professional recognition
Licensing
Examination results
A particular financial return

Testimonials and previous student experiences do not guarantee that another person will achieve the same result.

Success depends on factors including:

Participation
Practice
Existing qualifications
Professional circumstances
Client population
Local regulation
Business decisions

34. Medical Disclaimer
Public website information and educational materials do not constitute individual medical diagnosis or treatment.
Professional students are responsible for:

- Conducting their own appropriate assessment
- Recognising contraindications
- Obtaining informed consent
- Referring when necessary
- Following applicable professional standards

Nothing in a course should be interpreted as requiring a student to work outside their competence or scope.

35. Intellectual Property
All course and website materials remain the intellectual property of Komorebi Institute, Clive Witham or the identified rights holder.
Your purchase gives you a personal, limited, non-exclusive and non-transferable right to use the material for your own education and professional reference.

You may not, without written permission:

- Reproduce course materials
- Distribute recordings
- Share account access
- Copy manuals
- Sell or sublicense content
- Remove copyright notices
- Translate and republish material
- Use materials to teach a competing course
- Issue EIM™ certificates
- Represent yourself as an authorised EIM™ teacher
- Record live or online teaching

Permitted quotations must remain within applicable copyright law and include appropriate attribution.

36. Student and User Content
You retain ownership of original material you submit, including assignments, questions and casework.

You give Komorebi Institute a limited right to use submitted material only as reasonably necessary to:

Provide teaching
Review assignments
Conduct assessment
Give feedback
Administer the programme
Maintain appropriate educational records

We will not publish your identifiable material on social media or use it in public marketing without separate permission.

You are responsible for ensuring that submitted material:

Is lawful
Does not infringe another person’s rights
Protects client confidentiality
Has any required consent
Does not contain unnecessary identifying information

37. Privacy
Personal information is handled according to the:

Privacy Policy

Information about cookies is available in the:

Cookie Policy

Marketing consent is separate from the purchase of a product or service. Essential service communications may still be sent where necessary to fulfil a contract.

38. Account Security
You are responsible for:

- Keeping login details confidential
- Using a secure password
- Preventing unauthorised account access
- Notifying us promptly of suspected misuse

We may temporarily suspend an account where reasonably necessary to investigate a security concern.

39. Suspension or Termination
We may suspend or terminate access where a user:

Fails to make required payments
Shares protected content or account access
Seriously infringes intellectual-property rights
Engages in fraud
Threatens or harasses others
Seriously breaches safety requirements
Repeatedly breaches these terms after warning
Uses the service unlawfully

Where appropriate, we will:
Explain the concern;
Give the user a reasonable opportunity to respond or correct the breach; and
Confirm the decision in writing.

Immediate suspension may be necessary for serious security, safety, fraud or intellectual-property concerns.

Termination for serious breach does not automatically create a right to a refund, subject to mandatory legal rights.

40. Third-Party Services
We may use third parties for:

Website hosting
Payments
Forms
Email
Video conferencing
Course delivery
Shipping
Analytics
Cloud storage

We are responsible for selecting providers with reasonable care but cannot guarantee uninterrupted operation of every third-party system.

A third party’s own terms may also apply when you use its service.

41. Liability
Nothing in these terms excludes or limits liability where exclusion or limitation would be unlawful.

This includes liability that cannot be excluded for:

Fraud
Fraudulent misrepresentation
Deliberate misconduct
Death or personal injury caused by negligence
Mandatory consumer rights

Subject to those rights, Komorebi Institute is not responsible for indirect or unforeseeable loss that was not reasonably foreseeable when the contract was formed.

Where you purchase wholly for business purposes, we are not responsible for indirect loss of profit, business opportunity or goodwill, except where liability cannot legally be excluded.

Any limitation will be interpreted according to applicable law and will not deprive a consumer of an effective legal remedy.

42. Force Majeure
Neither party is responsible for delay or failure caused by circumstances genuinely outside reasonable control.
These may include:

Severe weather
Natural disaster
Epidemic
Government restriction
War or civil disturbance
Transport shutdown
Venue closure
Widespread internet or platform failure
Serious illness or emergency

The affected party should provide notice where reasonably possible.

We will take reasonable steps to reduce disruption and provide an alternative, transfer, postponement or refund where appropriate.

43. Complaints
Submit complaints through:

Contact Komorebi Institute

Include:
Your name
Order or enrolment details
Description of the issue
Relevant documents
Resolution requested

We will acknowledge the complaint and aim to provide a substantive response within 14 working days.

Nothing in this procedure prevents a consumer from using a statutory complaint, mediation or court process.

44. Changes to These Terms
The version accepted at the time of purchase will govern that purchase.

We may update these terms for future purchases.

We will not materially change an existing customer’s contractual rights retrospectively without a valid legal reason or the customer’s agreement.

Changes required by law, security or platform operation may take effect as reasonably necessary, but will not remove mandatory rights.

45. Governing Law
These terms are governed by Spanish law.

If you are a consumer, this choice does not remove mandatory protection available under the law of the country where you habitually reside.

The parties will first attempt to resolve disputes in good faith.

Any jurisdiction provision applies only to the extent permitted by applicable law. Consumers may bring proceedings in any court available to them under mandatory consumer-protection rules.

46. Severability
If a provision is found invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.

47. No Waiver
If either party does not immediately enforce a right, that does not mean the right has been waived.

A waiver applies only where clearly confirmed.

48. Entire Agreement
These General Terms, the relevant sales page, order confirmation and any applicable product-specific terms form the agreement concerning the purchase.

If a written individual offer expressly changes one of these terms, the individual offer will apply to that point.

49. Contact
Questions, withdrawal notices, cancellations and complaints should be submitted through:

Contact Komorebi Institute

Full service-provider information and the address for formal notices are available in the:

Legal Notice

Model Withdrawal Form
Complete and send this form only if you wish to withdraw from a contract within an applicable legal withdrawal period.
To: Komorebi Institute
Please submit this form through the Komorebi Institute contact page or send it to the address stated in the Legal Notice.

I hereby give notice that I wish to withdraw from my contract for the following product or service:
Product or service:
Order date:
Date received, if it was a physical product:
Customer name:
Customer address:
Email used for the purchase:
Order reference:
Date:
​Signature, only if submitted on paper: